Our Application network is a no-log network. That means, except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit assigned to you when you access our Application Private Network, and with respect to our service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
By accessing or using any of our applications or services ("App"), you do not have to give App any personally identifiable ("personal") information to browse our sites or use our Applications. In general, we collect the following limited information from users:
Account Information. We may have access to your advertiser (device) ID. Also, if you chose to provide such information to App to create a Premium account we will require and have access to your e-mail/username and password. Applications and Website Visitors. We do not collect any personal information from visitors to our Applications. We may have access to your advertiser (device) ID. For more information, see the "Storage and sharing of personal data" section below. We do not track user activities outside of our Applications.
Email address: We ask for your username and password as part of your registration. This ensures that we can communicate with you when we have an exciting announcements to make, service updates to advise or errors to report.
We will record your aggregate bandwidth usage for billing and network operations and support;
Since we manage a global network, your Internet traffic may be routed through one or more different countries.
Payment data: Although we encourage our users to pay for our service with cryptocurrency to give you the maximum level of security, for your convenience we may offer other payment options which give you refund convenience.
In order respond to your requests or inquires and for other customer service purposes, we may periodically send you promotional information that we think may interest you, about products, services, and offers made available by us, our affiliates or our marketing partners; and To analyze usage and trends on our Applications and to better understand how users use the Applications and Services. Service Providers. With third party service providers who provide services on our behalf, such as processing payments, hosting our Applications, and sending email messages for us. Our service providers receive only the information they need to perform their designated functions, and are not permitted to use or disclose this information for their own marketing or other purposes; Aggregate, Anonymous or De-Identified Information. Sharing aggregate or non-personally identifiable information with non-affiliated third parties for advertising, marketing or research purposes. However, we do not share your personal information with any third parties for their own marketing, advertising or research purposes.
In order to fulfill our contractual obligations to you, that is: to provide you with product services, your personal information will be processed on our servers.
We may also engage third parties, such as Google Analytics or Firebase, to track and analyze non-personally identifiable Applications data. We do not provide these third parties with any personal information that we have collected about you.
You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and use the following link to opt out of Google's Analytic tracking: https://tools.google.com/dlpage/gaoptout
We were encouraging to build a free, advertising-supported version of VPN App, you may see some generic ads that our ad partners place in front of certain apps or websites. Keep in mind that we do not target these ads based on your personal information.
Our App does not share your IP address, browsing history, or any other information you choose our App to provide, with advertisers. Nevertheless, advertisers may be able to collect certain information independently from you or your device when serving ads from the our App, including your device’s advertising ID, IMEI, MAC address, and wireless carrier.
For third Party Advertising information, please visit:
Advertisers may also place cookies in your browser that may allow them to collect certain information about your browsing history. To find out more about how to exercise choices with respect to certain third party cookies, including opting out of receiving such cookies, visit the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org. If you choose to upgrade our premium services, the VIP subscription based version of our App, our App will not serve any ads and thus no information will be collected by our third party ad partners on our Premium version.
Servers load. We monitor the server performance in order to recommend the most suitable servers to our customers.
We collect your email address and other contact information when you request customer support. We also collect information regarding your support request. This information is used to address your inquiry or service problem and to improve our service.
We employ administrative, physical and electronic measures designed to protect your information from unauthorized access, however, despite these efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. In the event that your personal information is compromised as a result of a breach of security, we will promptly notify you if your personal information has been compromised, as required by applicable law.
Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), including to countries such as the People’s Republic of China, United State or Singapore. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard contractual clauses. A copy of those clauses can be obtained by contacting our Help Center.
Subject to local law, you have certain rights regarding the Personal Information we collect, use or disclose and that is related to you, including the right
to receive information on the Personal Information concerning we hold about you and how such Personal Information is used (right to access);
to rectify inaccurate Personal Information concerning you (right to data rectification);
to delete/erase your Personal Information (right to erasure/deletion, right to be forgotten);
to receive the Personal Information provided by you in a structured, commonly used and machine-readable format and to transmit those Personal Information to another data controller (right to data portability) to object to the use of your Personal Information where such use is based on our legitimate interests or on public interests (right to object); and in some cases, to restrict our use of your Personal Information (right to restriction of processing) If we ask for your consent to use your Personal Information, you can withdraw your consent at any time. Note that in case of a withdrawal of your consent you may no longer able to use several functionalities of our Website and our services.
You may, at any time, send us an e-mail at email@example.com to exercise your above rights in accordance with the applicable legal requirements and limitations. If you are located in the European Economic Area, you have a right to lodge a complaint with your local data protection authority.
Note that some requests to delete certain Personal Information will require the deletion of your user account as the provision of user accounts are inextricable linked to the use of certain Personal Information (e.g., your e-mail address). Also note that it is possible that we require additional information from you in order to verify your authorization to make the request and to honor your request.
Last Updated: May 30, 2018